Upcoming Gaming Seminars
CDC Consulting &
UNLV International Gaming Institute's
SLOT PERFORMANCE
ANALYSIS
August 9-10, 2012
Information and Registration
Sign Up for a
COMPLIMENTARY
30 Day Subscription
to CDC Gaming Reports!
Sign up now...
Randy Fine
Randall Fine, Managing Director of the Fine Point Group, was named one of Global Gaming Business Magazine's People to Watch in 2010, and no wonder – in just eight years in the casino business, he launched the gaming industry's leading loyalty program, managed 40,000 slot machines, helped Carl Icahn turn around and sell his gaming company for a $1 billion profit, and built The Fine Point Group into the casino industry's largest full-service gaming consulting and management company.
Named to In Business Las Vegas' 2009 "40 Under 40," he has an equal mix of casino operations and marketing experience – at Harrah's Entertainment, he was the corporate vice president of the 40,000 machine slot operations group; at the $350M Greektown Casino in Detroit, he served as Chief Executive Officer and most recently he was appointed the Chief Executive Officer for Buffalo Thunder Resort and Casino in Santa Fe, New Mexico.
On the marketing side, he served as Chief Marketing Officer for Carl Icahn's gaming company, and as corporate Vice President of Total Rewards for Harrah's, where he is the sole inventor named in pending U.S. Patent Application 10/462,018 which secures its intellectual property. Before entering the gaming industry, Randy worked at McKinsey & Company, Lehman Brothers, and for the U.S. House of Representatives, and taught Economics at Harvard College. He holds both his undergraduate degree magna cum laude, and his MBA degree, with high honors, from Harvard University.
William Dunn
William Dunn is President of Dunn Gaming Solutions (DGS), a consulting firm serving the gaming industry. DGS specializes in applying advanced analytical and predictive modeling techniques to understand customer profitability and quantify incremental contributions of operations and marketing variables. The philosophy of DGS is to help clients maximize profitability by accomplishing three critical tasks: measure, learn, and adapt. Dunn is also the creator of MySlotReport®, a subscription service that enables casino operators to outsource advanced slot analytics.
A leading analyst in all aspects of casino marketing and operations, Mr. Dunn has extensive publication credentials. He was a featured business intelligence columnist for Slot Manager quarterly. He has also contributed to academic research projects published in periodicals including the Gaming Research and Review Journal, the Journal of Travel & Tourism Marketing, the Journal of Hospitality & Tourism Research, and the International Journal of Hospitality Management. His expertise has been tapped as a panelist at Global Gaming Expo (G2E) and the Business of Gaming Conference.
Prior to forming Dunn Gaming Solutions, Mr. Dunn spent several years working in front-line, back-of-house, and executive capacities. His previous industry employers include Barona Valley Ranch Resort & Casino, Aladdin Resort Casino, The Venetian Resort Hotel Casino, Rio All-Suite Hotel & Casino, and Sands Expo & Convention Center. Mr. Dunn has worked with numerous casinos in both the U.S. and Europe.
Dunn holds an MBA & Casino Leadership Program certification from the University of Nevada, Las Vegas. He is currently working on a Doctor of Business Administration from Heriot-Watt University, located in the UK.
Marlene Reyes
Marlene Reyes, Executive Vice President & Chief Client Officer, has ten years of gaming industry expertise in both operations and marketing – integrating newly acquired assets into corporate umbrellas, developing CRM strategies, and analyzing enterprise data, having worked at an all-star roster of companies: Harrah's Entertainment, Colony Capital's Resorts International, and most recently, MGM Mirage, which she left to join Fine Point. Like many at The Fine Point Group, she worked her way up, starting as a department operations manager in Atlantic City before moving into several corporate roles with Harrah's. She left Harrah's to join Resorts as Corporate Director of Brand and Loyalty Marketing, where she spearheaded the development of Resort's multi-property CRM application and loyalty program.
Steve Marshall
Steve Marshall, Senior Vice President of Relationship Marketing, is a seasoned marketing executive with over 15 years of experience working in local and regional gaming markets. He began his career in 1995 as a Rewards Club Representative at Harrah's Tunica and by 2001 had been promoted to Vice President of Marketing at Harrah's Joliet Casino. During his tenure with Caesars Entertainment, he helped develop and implement the company's highly acclaimed behavior based direct marketing campaigns. In 2006, Steve joined Legends Gaming as Corporate Vice President of Marketing and was instrumental in rebranding the company's Bossier City, LA and Vicksburg, MS properties from Isle of Capri to the DiamondJacks brand.
Robert Swedinovich
Robert Swedinovich, Vice President of Database Marketing, has more than 10 years of casino gaming experience, having previously worked for Las Vegas Sands, MGM MIRAGE, and MTR Gaming, where he left as head of database marketing to join Fine Point. Robert brings a wealth of external perspective to the firm, having led international casino business development and analytics for Management Science Associates, an 800-person data mining and analysis company. He holds both an MBA and a Masters in Information Systems from the Katz Graduate School of Business at the University of Pittsburgh.
Jenny Brinkman
Jenny Brinkman, Vice President Loyalty Marketing and System Architecture
Practice, has been working with us since 2003 – rst in our roles at Harrah's
Entertainment, and since early 2008, at The Fine Point Group as the Vice President
of Loyalty Marketing and System Architecture Practice. Like most of our team, she
has worked her way up the corporate ladder - starting as a marketing operations
supervisor at Harrah's Atlantic City property. She moved to the Harrah's corporate
group, where she was the business owner and manager for six di erent
information technology applications across the country; she is an expert in
merging marketing, operations, and information technology. Jenny is a graduate
of the Business and Behavioral Science College at Clemson University.
